Mail Us : sales@netopworks.com

Get In Touch

Mail Us : sales@netopworks.com

Get In Touch

Telecom Network Operation Center

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Our 24/7 NOC infrastructure is designed for high availability, providing a seamless and reliable connection to your telecom networks and services. This critical operation is overseen by a team of specialized and certified experts who have extensive experience with highly complex and critical network environments, making them fully capable of managing challenging and high-stakes situations with precision and skill.

NetOpWorks Offers Customized NOC Outsourcing Options for Telecom Networks

Basic

We manage your service desk, which acts as the single point of contact for your customers. While your technical team focuses on resolving incidents, we provide professional customer communication. We ensure customers receive timely and relevant updates until their issues are resolved, allowing your team to focus on what they do best.

Advanced

We provide a robust 24/7 proactive monitoring solution. Our technical team goes beyond a traditional service desk, actively monitoring your network and critical customer services. We automatically create incident and problem tickets for critical alarms, ensuring your team receives immediate notification and can address issues before they impact your business.

Premium

Our 24x7 NOC technical experts actively troubleshoot and resolve issues across your network and critical customer services. We not only ensure that all tickets are resolved on time but also manage your Customer SLA and Network MTTR to guarantee consistently high performance and reliable service experience.

Elite

Our comprehensive Network Operations solution allows you to focus on your core business by entrusting us with the complete management of your network. Through our 24/7 Network Operations Center (NOC) and integrated Operations Support System (OSS), we guarantee your Customer SLA and Network MTTR. Our relentless focus on efficiency and continuous improvement also works to enhance your overall operational effectiveness.

Expertise Across Optical, Subsea & IP Networks

Transmission Engineers

Expertise on a range of prominent optical vendors including Infinera, Ciena, Nokia, Xtera, Huawei for DWDM-OTN international networks.

Subsea Engineers

Subsea engineers have experience of managing over 70 subsea cable repairs successfully.


IP Engineers

IP Engineers are Certified on Cisco, Juniper, Huawei, Nokia and capable of handling large IP Transit & MPLS networks.

NetOpWorks offers customized NOC outsourcing options for telecom networks

Servicedesk
Receive customer calls/email and raising trouble tickets on your OSS/portal. Updating customers.
Tier-1 NOC
  • Proactive network monitoring

  • Taking customer calls/email and raising trouble tickets on your OSS/portal. Updating customers.
    • Tier-1 and Tier-2 NOC
  • Proactive network monitoring. Resolving trouble ticket

  • Taking customer calls/email and raising trouble tickets on your OSS/portal
    • Tier-1 NOC and OSS
  • Proactive network monitoring

  • Taking customer calls/email and raising trouble tickets. Updating customers

  • NetOpWorks will provide the OSS platform
    • Tier-1, Tier-2 NOC and OSS
  • Proactive network monitoring. Resolving trouble tickets

  • Taking customer calls/email and raising trouble tickets. Updating customers.

  • NetOpWorks will provide the OSS platform
    • Active NOC only
    NetOpWorks manages the main NOC, you keep the DR NOC
    Disaster Recovery (DR) NOC (DRNOCaaS)
    NetOpWorks manages your DR NOC only.
    Active NOC and DR NOC
    NetOpWorks manages both Main and DR NOCs

    We also offer solutions for seamless migration of your NOC to our NOC facility maintaining business continuity.

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